What is the SPY Index Architecture?
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Composition of the SPY Index
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- RampRate’s Historical Data: More than 137,000 IT sourcing price quotes and 8,800 IT sourcing contract term responses
- Empirical information based on real-world IT sourcing deals
- IT outsourcing vendor performance for different buyer types
- IT outsourcing price, business term flexibility, and due diligence information
- RampRate ‘Custom-View’: Analysis of specific IT outsourcing vendor capabilities
- Integrates knowledge from actual client experience to create consensus view
- Focused on non-US geographic marketplaces
- Analyst ‘Research-View’: Neutral hub for IT outsourcing industry trends, best practices, and vendor ratings
- Integrates knowledge from multiple analyst partners to create consensus view
- Financial stability and M&A analysis
- Value-added services and advanced features separated from hype
- IT Outsourcing Vendor Capabilities: Services data, list prices and actual quotes
- Up-to-date information about each IT vendor product/service offered from regular surveys
- Hidden performance attributes including past outages, staff turnover, etc.
- Quantitative financial, customer satisfaction, and service provisioning metrics
- Customer Experience: Primary research on customer satisfaction
- Ad hoc and deal-specific reference checks with current and former customers
- Reason for renewing/cancellation/termination
- Perception of value
- Cultural Compatibility: Cultural fit matching of clients and vendors
- Balanced scorecards to predict potential frictions
- Custom contract terms to prevent and mitigate future issues
- Advanced psychometric evaluation of cultural fit
If you have general exploratory questions or would like a consultation with one of our experts, please contact us at 1-310-802-3702 or email info@ramprate.com.
